RBI Regulations

You're right — RBI rules are now very strict about this. Banks must settle claims within 15 days once they have the necessary documents. To claim benefits, a nominee only needs a death certificate and IDs, without needing legal heir documents.

If they delay, they actually owe you interest for the delay. Just mention these RBI guidelines to them, and if they still stall, you should complain to the RBI Ombudsman.

It may be because of RBI's e-mandate framework. On the merchant's payment settings, re-register your card details, and registering a bank will send the OTP for mandate registration.

If you are still facing the issue, then have a word with the bank; they will solve your issue.

If the future of cryptocurrency is uncertain, then should we invest in crypto now?