Bank fraud happened with us.

[Shobha27]

A bank fraud happened with us; through my mother's account, an unapproved credit card was issued, and more than 2 lakhs of transactions were done. We had a talk with the manager, and they claim that transactions are clear. Now what should we do?

[Siddarth]

If this thing happens to you, then immediately file a written complaint with the bank and ask them to freeze your bank so that more transactions will not happen. File an online complaint with the Banking Ombudsman under the RBI’s Integrated Ombudsman Scheme. Report the fraud immediately to the nearest police station and file an FIR.