RBI Complaint

Before heading to the ombudsman, double-check any emails or documents you received when you first signed up. If it states "lifetime free" in writing, you have a strong case. Start by calling customer support, asking to speak with a manager, and requesting a refund based on those original terms. Most banks will fix the issue once they see proof. Use the ombudsman only as a final step if the bank refuses to act fairly.

If this thing happens to you, then immediately file a written complaint with the bank and ask them to freeze your bank so that more transactions will not happen. File an online complaint with the Banking Ombudsman under the RBI’s Integrated Ombudsman Scheme. Report the fraud immediately to the nearest police station and file an FIR.

Thanks for the reply. I already filled the complaint; hopefully, I will get rid of this issue very soon.

While doing international transactions, most banks impose a transaction fee, typically a percentage of the transaction amount. The card's terms outline all these details, which I'm sure they have already explained to you. However, if they failed to disclose these charges to you during the credit card application process, it's advisable to lodge a complaint against them.