RBI Complaint

Yes, in India, banks sometimes look beyond just credit scores when deciding on loans. They also consider factors such as the stability of your income, your job type, and your debt-to-income ratio.

If you’re dealing with public sector banks (PSUs), it’s a good idea to have a salary account with them for at least six months. Try to keep your debt-to-income ratio under 40%, and avoid applying for multiple loans within 90 days — yes, they really do have this "cooling-off" period. If you're just starting out, consider getting a secured credit card first to help build some trust with the PSU bank.

Before heading to the ombudsman, double-check any emails or documents you received when you first signed up. If it states "lifetime free" in writing, you have a strong case. Start by calling customer support, asking to speak with a manager, and requesting a refund based on those original terms. Most banks will fix the issue once they see proof. Use the ombudsman only as a final step if the bank refuses to act fairly.

If this thing happens to you, then immediately file a written complaint with the bank and ask them to freeze your bank so that more transactions will not happen. File an online complaint with the Banking Ombudsman under the RBI’s Integrated Ombudsman Scheme. Report the fraud immediately to the nearest police station and file an FIR.

Thanks for the reply. I already filled the complaint; hopefully, I will get rid of this issue very soon.

While doing international transactions, most banks impose a transaction fee, typically a percentage of the transaction amount. The card's terms outline all these details, which I'm sure they have already explained to you. However, if they failed to disclose these charges to you during the credit card application process, it's advisable to lodge a complaint against them.