Payment issue with CitiBank credit card

[MJ_Gill]

I'm always facing payment failures with my Citi Rewards Credit Card and their slow customer service. Is there anyone who experienced the same problem with their card? If so, then what feasible steps did you take to resolve this problem?

[Siddarth]

Yes, it's a very common issue; even I faced their card payment failures and slow services issue. I raised the complaints multiple times, but nothing worked in my favor, and then I filed a complaint with the RBI Banking Ombudsman. It's free and effective and will resolve your issue within 2 months. Till then you can either use other payment methods for your transactions or simply switch the bank (I personally used this option).