Citi Bank Credit Card

Since Citibank’s consumer business in India (including credit cards) moved over to Axis Bank on July 15, 2024, your old Citi card/account is now managed by Axis Bank.

After this transition, you won’t be able to use your old Citibank login information anymore. To access your account and statements, register or log in to the Axis Bank Internet Banking/App using your new credentials.

So, the first thing you should do is call Axis to request a replacement card and to set up your online access. Check your email or SMS for messages from Axis about your new customer ID or fees to avoid surprises.

Yes, it's a very common issue; even I faced their card payment failures and slow services issue. I raised the complaints multiple times, but nothing worked in my favor, and then I filed a complaint with the RBI Banking Ombudsman. It's free and effective and will resolve your issue within 2 months. Till then you can either use other payment methods for your transactions or simply switch the bank (I personally used this option).