Can I access my old Citi account with Axis?
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I just dug out my old Citi card that I haven't touched in ages. Now that everything has moved to Axis, how do I actually get back into the account? Should I just call Axis for a replacement, or is the old card still the way in? I'm also a bit worried about hidden fees or whether they’ve changed my status without telling me.
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Since Citibank’s consumer business in India (including credit cards) moved over to Axis Bank on July 15, 2024, your old Citi card/account is now managed by Axis Bank.
After this transition, you won’t be able to use your old Citibank login information anymore. To access your account and statements, register or log in to the Axis Bank Internet Banking/App using your new credentials.
So, the first thing you should do is call Axis to request a replacement card and to set up your online access. Check your email or SMS for messages from Axis about your new customer ID or fees to avoid surprises.